Therapeutic And Non Therapeutic Communication
Language as Therapy To ensure you understand what your patient says, use active listening to ask questions and reflect on what you heard. To encourage her to take the lead in the discussion, ask open-ended questions like “Tell me about your difficulties,” and prompt her by suggesting she tell you more. Pose open-ended inquiries. for example, “Tell me about your problems,” I said, encouraging her to take the lead in the discussion. Encourage her by asking her to tell you more. Pass on everything she requires, taking your time and encouraging her to ask questions. Focus on the important points, state them clearly, and summarize the main points of your discussion at the end to ensure that you both agree. Language That Is not Therapeutic Avoid nontherapeutic behaviors such as asking irrelevant questions, expressing personal opinions, or expressing disapproval. Nontherapeutic communication can make your patient defensive by providing false reassurance or sympathy or asking “why” questions. According to Nursing Crib.com, if you make assumptions about his feelings, you may come to the wrong conclusion. Avoid making emotional comments because they are irrelevant to him and can sour the rapport you have built. Avoid nontherapeutic behaviors such as asking irrelevant questions, expressing personal opinions, or expressing disapproval. Nontherapeutic communication can make your patient defensive by providing false reassurance or sympathy or asking “why” questions. Communication Through Nonverbal Means Remember to use therapeutic nonverbal communication because your patient will interpret the cues you give through your facial expression, body language, and tone of voice 2. According to Albert Mehrabian’s book “Silent Messages,” more than 80% of communication messages are nonverbal. Use encouraging nods to encourage her to continue speaking openly and avoid raising your eyebrows or smiling inappropriately because you may appear disbelieving 1. Use open body language and avoid crossing your arms, creating a physical barrier between you. Sit or stand at her level to avoid appearing to “talk down” to her.