Analysis Of Nature
Healthcare organizations track patient experiences to assess and improve care quality. Nurses significantly impact patient experiences because they spend so much time with them. To improve patient perceptions of the quality of care, nurses must understand the factors influencing the nursing work environment. The primary goal of this study was to learn about Dutch nurses’ perspectives on how their work and work environment contribute to positive patient experiences.
Data was collected using a descriptive qualitative research design. Four focus groups were held, including six or seven registered nurses working in mental health care, hospital care, home care, and nursing home care. Purposive sampling was used to recruit a total of 26 nurses. The interviews were audiotaped, transcribed, and thematically analyzed.
Clinically competent nurses, collaborative working relationships, autonomous nursing practice, adequate staffing, control over nursing practice, managerial support, and a patient-centered culture were mentioned as essential elements that the nurses believe would improve patient experiences of the quality of nursing care. They also said several impediments, such as cost-effectiveness policies and transparency objectives for external accountability. Nurses are under pressure to increase productivity while reporting a heavy administrative workload. According to them, patients’ perceptions of the quality of nursing care will remain the same.
According to participants, various factors influence patients’ perceptions of the quality of nursing care. They believe incorporating these elements into daily nursing practice will improve patient experiences. On the other hand, nurses work in a healthcare context where they must reconcile cost-efficiency and accountability with their desire to provide nursing care based on patient needs and preferences, and they face a conflict between these two approaches. To improve patient experiences, nurses must gain autonomy over their practice.